At Soulodor , we want you to be delighted with your purchase. If, for any reason, you are not satisfied with the perfume you purchased, we offer a returns and refunds policy.

1. Returns and Refunds Eligibility:

1.1 Perfume Condition:

• To be eligible for a return or refund, the perfume must be unused, in its original packaging, and in the same condition as when you received it.
  1.2 Initiating a Return:
• If you are not satisfied with your purchase, you can initiate a return or refund within 3 days from the date of purchase.
• To initiate the return process, please contact our Customer Service team at soulodor@outlook.com . Our team will guide you through the process and provide you with the necessary instructions.

1. Refund Process:

2.1 Refund Options:

* If you didn’t like the perfume you purchased, you have two options:
* Money Back: Receive a full refund to your original payment method.
* Exchange: Choose another perfume from our collection as a replacement.

2.2 Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
  2.3 Refund Timeframe:
• Once your return is received and inspected, we will process your refund within 14 business days. You will be notified via email once the refund is processed.

1. Exchanges:

3.1 Exchange Process:

• If you opt for an exchange, please specify the new perfume you would like in exchange for the returned item.
• The replacement item will be shipped once we receive and inspect the returned perfume.

1. Contact Us:
   If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our Customer Service team at soulodor@outlook.com .
   Thank you for choosing Soulodor . We are dedicated to ensuring your satisfaction with our perfumes.