At Soulodor , we want you to be delighted with your purchase. If, for any reason, you are not satisfied with the perfume you purchased, we offer a returns and refunds policy.
- Returns and Refunds Eligibility:
1.1 Perfume Condition:
- To be eligible for a return or refund, the perfume must be unused, in its original packaging, and in the same condition as when you received it.
1.2 Initiating a Return: - If you are not satisfied with your purchase, you can initiate a return or refund within 3 days from the date of purchase.
- To initiate the return process, please contact our Customer Service team at soulodor@outlook.com . Our team will guide you through the process and provide you with the necessary instructions.
- Refund Process:
2.1 Refund Options:
* If you didn’t like the perfume you purchased, you have two options:
* Money Back: Receive a full refund to your original payment method.
* Exchange: Choose another perfume from our collection as a replacement.
2.2 Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
2.3 Refund Timeframe: - Once your return is received and inspected, we will process your refund within 14 business days. You will be notified via email once the refund is processed.
- Exchanges:
3.1 Exchange Process:
- If you opt for an exchange, please specify the new perfume you would like in exchange for the returned item.
- The replacement item will be shipped once we receive and inspect the returned perfume.
- Contact Us:
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our Customer Service team at soulodor@outlook.com .
Thank you for choosing Soulodor . We are dedicated to ensuring your satisfaction with our perfumes.